(Sydney, Australia. 28 May 2010) Cast your mind back two years and you’ll arrive in 2008: a period where the world was from the throes of the global financial crisis. It was at that time, going against norms, that a Sydney-based information technology (IT) company, Avion Software, took flight and entered the market as a revolutionary software solutions provider specialising in analytical and collaborative customer relationship management solutions.

Now arguably positioned as a forerunner amongst the Pacific Region’s most advanced software solution providers (with another office now located in Auckland, New Zealand), businesses from segments and industries spanning mining, automobile, memberships and charities, have chosen to partner with Avion Software for their ability to provide scalable IT solutions that adapt and integrate with needs of businesses; unlike the typical approach whereby businesses are required to adapt their environment to accommodate new IT architecture.

Sashank Kotcherlakota (Director, Products and Services) explains that, “Our clients realise that by leveraging our products and services, they are able to increase operational efficiencies, gain insights into their customer base and adapt better and faster to their needs and demands; thus maintaining competitive advantage and creating and maintaining lasting and profitable relationships.

Speaking of the future, Mr Kotcherlakota added, “Avion Software has an exceptionally talented team who are dedicated, and proud of, pushing the IT boundaries. Backed by this expert team we are confident  that our business will continue to expand in terms of both product and geography, as we continue to consult and serve our customers on a bourgeoning platform.”

About Avion Software
Delivering quality business intelligence is Avion’s business; as is improving the way in which our clients collaborate and communicate with their clients. Avion’s expertise spans .NET solutions architecture, Microsoft® Silverlight™ development, Windows Communication Foundation (WCF), and Microsoft SQL Server BI (SSRS & SSAS).

For further information, please contact:

Rebecca Sharpe
Marketing Communications Manager
P +61 425 077 838
E rebeccca@avion‐software.com
www.avion‐software.com

Independent UK CRM specialist Concentrix has released a new case study which illustrates how they implemented a new CRM system for Bradford College. The system has successfully improved employer engagement and streamlined internal processes.

CRM in the education sector is fast becoming best practice.  It provides a central location to store information relating to students, prospects and suppliers alike, empowering staff with knowledge and improving the customer experience.  Bradford College needed a CRM system to support the colleges Employer Engagement strategy, their Train to Gain initiative, and to help them achieve the Training Quality Standard.

Before contacting Concentrix, Bradford College already had a CRM software in place, which was installed by another business partner. However, it didn’t live up to expectations, due to a combination of poor implementation, low configuration and lack of user training. The case study describes how Concentrix assessed the needs of the college, recommended GoldMine Premium Edition and goes on to explore the benefits which the new solution is delivering.

Concentrix has a wealth of experience in helping education organizations improve their efficiency and effectiveness. They have deployed CRM systems for a variety of schools, colleges, universities and related education organizations throughout the UK including: Grantham College, The Learning Skills Improvement Service (LSIS) and Darlington College. Concentrix provides best in breed CRM solutions including Microsoft Dynamics CRM, Sage CRM and GoldMine Premium Edition and takes a product agnostic approach to supplying them.

Implementing a CRM solution doesn’t have to cost a fortune. There are solutions available on different hosting platforms to match every budget. What’s more, as a Microsoft Authorized Education reseller, Concentrix are able to pass on significant educational discounts.

Background Information

Concentrix is a leading UK independent customer relationship management (CRM) specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

Concentrix solutions are based on recognized, ‘best-of-breed’ software products. As well as providing Microsoft Dynamics CRM, Concentrix also supplies Microsoft Dynamics NAV, the Sage 200 suite, Sage CRM, and FrontRange’s GoldMine software. Concentrix has also developed a number of complementary, add-on CRM software modules, and has a dedicated team of software programmers and developers.

As well as CRM and business management software, the company supplies leading brand hardware, a comprehensive range of support, training, courses, upgrades, advice and consultancy. In other words, Concentrix provides complete solutions: software, hardware and supporting services.

Concentrix is a Microsoft Gold Certified Partner, a fully Accredited Sage Business Partner and a FrontRange Premier Partner.

Concentrix is based in Mountsorrel, Leicestershire and has regional offices in Bristol and central London.

UK independent Customer Relationship Management (CRM) specialist Concentrix is reporting strong support among small businesses for its hosted version of Microsoft Dynamics CRM. Concentrix, which also offers Microsoft Dynamics CRM an on-premise solution, is finding a clear bias towards the hosted option in organisations with less than twenty users.

Microsoft Dynamics CRM is Microsoft’s flagship CRM application, used by a wide range of organisations throughout the world. Concentrix began offering a hosted option (often referred to as ‘Software as a Service’, ‘on-demand’ or CRM ‘in the cloud’) in early 2009. Since then, nearly all Concentrix’s implementations of Microsoft Dynamics CRM in businesses with between one and twenty users have been of the hosted product.

John Odell, Senior CRM Consultant at Concentrix said “Over the last couple of years the idea of CRM has really taken off with smaller businesses. We’re finding they prefer hosted CRM because Concentrix can get them up and running extremely quickly, and there’s usually less financial outlay in terms of hardware and IT infrastructure”.

With hosted CRM, Concentrix holds the application and data on their computers (servers), which are housed in an advanced data-centre. This means Concentrix IT experts take responsibility for the running and maintenance of the software and servers 24 hours a day, seven days a week.

Although Concentrix is finding hosted Microsoft Dynamics CRM increasingly popular with its smaller clients, it’s a different story with larger customers. Odell explains “While nearly all our smaller customers that choose Microsoft Dynamics CRM go down the hosted route, our larger clients tend to prefer on-premise CRM. This is generally because they have their own IT staff and internal resources, their requirements can be more complex, and they prefer to keep their business systems fully under their control”.

Odell continues “Hosted CRM is great for smaller businesses, for organisations that are trying out CRM for the first time and those with limited internal IT resource, which is why it’s so popular. However we’re also just starting to see some businesses move from hosted to on-premise, simply because they’ve used hosted CRM to establish the benefits and can see that on-premise will deliver even better ROI in the long term”.

So how does a business choose between hosted CRM and an on-premise solution? Odell concludes “It really depends on your business requirements and the objectives of your CRM strategy. If you contact an independent CRM specialist such as Concentrix, they will discuss the various options with you and provide unbiased advice and guidance”.

About Concentrix

Concentrix is a leading UK independent customer relationship management (CRM), business management software specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

Concentrix solutions are based on recognised, ‘best-of-breed’ software products. As well as providing Microsoft Dynamics CRM, Concentrix also offers Sage CRM, the Sage 200 suite, Microsoft Dynamics NAV and FrontRange’s GoldMine software. The company also supplies leading brand hardware, a comprehensive range of support, training, courses, upgrades, advice and consultancy.

Concentrix is a Microsoft Gold Certified Partner, a fully accredited Sage Business Partner, and a FrontRange Premier Partner.

Concentrix is based in Mountsorrel, Loughborough, Leicestershire and has satellite offices in Bristol and central London.

Independent UK customer relationship management (CRM) specialist Concentrix has released a new case study on the effective use of CRM in higher education. The case study, one in a series on successful CRM implementations, focuses on Darlington College, a large Further Education College in the North of England.

A CRM system was an essential factor in Darlington College’s drive to extend and improve business performance, primarily within Employer Engagement. The case study explains how the college deployed Microsoft Dynamics CRM to help them engage more effectively with the local business community, streamline internal processes and increase competitiveness against other training providers.

Like many other colleges, Darlington College needed to maintain focus on their core student base. However, with increased competition from private training providers, the college also put great importance on engaging with the local business community to provide training for employees. The case study describes how the new CRM system provides a central database to store and manage contacts, accounts, course and communication information, delivers better tracking, management and reporting, and improves performance and process efficiency.

Commenting on the case study, John Odell, a senior CRM consultant at Concentrix said “Concentrix has successfully deployed CRM systems in a variety of educational establishments. Darlington College is a great example – the CRM system helped them achieve excellent results in terms of employer engagement, and has helped them achieve an outstanding Ofsted report”.

Established in 1999, Concentrix has delivered some substantial projects into UK colleges and training institutions. And, as a Microsoft Authorised Education reseller, Concentrix were able to pass on significant educational discounts to the college.

As well as CRM in education, Concentrix has produced a variety of other CRM case studies focussing on sectors including manufacturing, logistics, membership management, retail and others.

Background Information

Concentrix is a leading UK independent customer relationship management (CRM) specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

Concentrix solutions are based on recognised, ‘best-of-breed’ software products. As well as providing Microsoft Dynamics CRM, Concentrix also supplies Microsoft Dynamics NAV, the Sage 200 suite, Sage CRM, and FrontRange’s GoldMine software. Concentrix has also developed a number of complementary, add-on CRM software modules, and has a dedicated team of software programmers and developers.

As well as CRM and business management software, the company supplies leading brand hardware, a comprehensive range of support, training, courses, upgrades, advice and consultancy. In other words, Concentrix provides complete solutions: software, hardware and supporting services.

Concentrix is a Microsoft Gold Certified Partner, a fully Accredited Sage Business Partner and a FrontRange Premier Partner.

Concentrix is based in Mountsorrel, Leicestershire and has regional offices in Bristol and central London.

Throughout the recent recession, DMC Software, leading Sage Business Partner, have described Customer Relationship Management (CRM) as the essential business tool to survive in a difficult economic climate. As the green shoots of recovery begin to show, CRM comes into its own as businesses head towards strong economic recovery and DMC demonstrate how it can be successfully employed.

Mike Ramsay, managing director of DMC Software said, “CRM for many businesses during the recession has been the difference between success and failure. At DMC we have a strong focus on customer service and without our CRM solution the high level of customer service we provide would be drastically reduced. CRM is what has given our business the strength to grow during the recession, defying the economic trend, because we had the tools in place to acquire and retain clients.

“The economic crash has shaped buying behaviour and many buyers now place customer service higher on their agenda than ever before. CRM solutions are key to providing a high level of customer service providing businesses with a competitive advantage moving forward.”

CRM software, when implemented correctly, provides a single location for all customer centric data to be stored. Sage SalesLogix CRM is the world’s leading CRM solution that enables users to stay competitive while safeguarding customer retention. SalesLogix has been designed to support the entire business in making more profitable business relationships, with three modules for sales, marketing and customer service functions.

Sage SalesLogix is an extremely powerful solution which offers great opportunities for further development to meet individual business requirements. Existing business processes can be streamlined and automated through introducing SalesLogix, allowing resources to be utilised to better effect, freeing time to be spent attending to more important aspects of business.

About DMC

DMC Software offers a host of software solutions to support the Customer Relationship Management (CRM) and Accounts functions within a business. In addition to this they offer high quality professional services, including development, training and technical support, ensuring businesses are provided with a solution that will increase efficiency and profitability.

For more information on any of the products available from DMC Software visit www.dmcsoftware.co.uk, email info@dmcsoftware.co.uk or FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk

Tel: +44 (0)1733 362120

The latest release from Sage, the Sage 200 BI for Commercials, has been hailed by DMC Software Solutions. The business software specialists say it is “a superior alternative to complex spreadsheet reporting with easy to create reports and powerful analysis which will improve the accuracy of business decisions, invaluable for those emerging from a recession.”

Sage 200 BI takes data collated in day-to-day processes and transforms it into actionable intelligence. Users are able to quickly and easily report, analyse and interrogate every aspect of business performance as information is required, informing strategic decisions and helping to build a significant competitive advantage.

The latest release of Sage 200 BI, Sage 200 BI for Commercials, builds on previous versions as it now encompasses more data. Traditionally Sage 200 BI included five financial data cubes however in Sage 200 BI for Commercials an additional eight commercial data cubes are available. The latest cubes provide in depth analysis of Sales Order Invoices, Purchase Order Invoices, Stock Movement, Sales Orders, Sales Despatches, Purchase Supply, Stock Levels and Stock Discrepancies.

Ben Robertson, Sage 200 Project Manager at DMC Software said, “The current economic climate has forced businesses to re-think how they use their data. With Sage 200 Business Intelligence businesses are able to better understand implications of an investment, identify business trends and anomalies which all support better business decisions and planning moving forward.

“Introducing a BI solution to an organisation can radically change the way in which it functions and the new found agility can improve a business’s competitive advantage. BI solutions can enable businesses to adapt quickly to the changing needs of the customer, identifying requirements of the target market ahead of the competition.”

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk

Tel: 01733 362120

Postal address:
Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

At the annual Software Satisfaction Awards, DMC Software Solutions was announced the runner-up in the Reseller of the Year Award category for the second year running. Even more remarkable, DMC was the only Sage top 5 Business Partner to be nominated for the award.

DMC Software Solutions celebrates being runner-up for second year in a row for the the Reseller of the Year Award at the Software Satisfaction Awards, held at the Royal Courts of Justice.

The much coveted title of ‘Reseller of the Year’ is awarded to companies in recognition of their outstanding services within the software industry. The Software Satisfaction Awards are extremely significant as they represent the views and opinions of genuine customers. Being runners up in this category is an outstanding achievement for DMC Software Solutions and is reflective of their dedication to providing exceptional levels of customer service.

Mike Ramsay, managing director of DMC Software said, “As a business DMC Software places a big emphasis on customer service and we invest a lot of time in the planning, organisation and training required to achieve a high standard of customer care.

Being runner up for a Software Satisfaction Award for the second year running is an honour and I feel that it is testament to the hard work and dedication shown by the entire DMC team. I’d like to thank all of our customers for supporting us by voting for us and I hope that we can continue to provide them with a high quality service.”

About Software Satisfaction Awards
“The main awards are, as in previous years, based on primary research amongst genuine buyers and end-users of business software applications.” In total this year over 8,100 votes were received across the 20 award categories this year – This makes “the survey one of the largest individual pieces of business opinion research in the UK.”

About DMC Software
DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

Leading Sage Saleslogix Business Partner, DMC Software Solutions, has designed a series of Sage Saleslogix Seminars to provide users with up to date product information. Those who attend the seminars will be guided through the latest developments and have the opportunity to ‘ask the experts’ from both Sage (UK) and DMC Software.

Sage SalesLogix is a powerful and customer-centric Customer Relationship Management (CRM) solution that is made up of separate modules enabling sales, marketing and customer service functions to improve the management of business relationships with clients, prospects and suppliers.

SalesLogix offers endless possibilities to its users because it can be customised and developed to perform as the individual business requires. In addition, Sage SalesLogix can be integrated with a host of back office applications to provide a complete business solution that manages all aspects of an organisation.

Mike Ramsay, managing director of DMC Software Solutions said, “At DMC we pride ourselves on the customer service that we offer our clients, we take time to listen to what our customers want and, in reflection we felt that introducing product seminars will truly benefit our client base. We have had a great response to the seminars hosted so far and the SalesLogix seminars look to be equally as successful.

<

“The SalesLogix Seminars will provide our clients and prospective clients with the opportunity to see and get a feel for how SalesLogix can be used for a maximum return. In addition they will get to experience the forthcoming features which will enable them to visualise clearly the direction of their business.”

The DMC Software Sage SalesLogix Seminars take place through September and October at three locations across the UK. Delegates will, amongst other topics, receive insight into the latest version information, forthcoming features, integration possibilities and development capabilities.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

-ENDS-

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email:jadewinters@dmcsoftware.co.uk

Tel: +44 (0)1733 362120

Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

Concentrix has released a new whitepaper which highlights the prominence of security threats and explains why organisations need to protect against them. It discusses the importance of protecting your organisation from both internal and external security threats. It provides suggestions as to how you can ensure that your organisations hardware, software and network are protected as well as providing information about different types of security products available.

Irrespective of size or sector, information is critical to the future success of a company. For the majority of organisations, all of their critical data is held either within a CRM or Accounts solution. However without the relevant processes in place the data is vulnerable to attack. Subsequently ensuring data is safe, is a “must”.

Security risks are not a new threat to organisations, they have been around for a number of years. Traditionally the main type of threat was from viruses and spam, and these threats are still prevalent today. However the majority of organisations are aware of the external threats and have process in place to protect against them. It is the internal risks which are often not considered.

Developments in technology have meant that the use of the internet and email are part of the daily routine for most organisations. And although businesses have existed for hundreds of years without either of these, the vast majority would now struggle to operate if they were not there.

The internet and email have significantly enhanced the speed of communications, transactions and ultimately decisions. However they have also made organisations vulnerable to a whole new world of threats which they need to protect against.

Although data is a companies most important asset the majority of companies do not have any type of process in place to ensure that it cannot be stolen or misused. However as a direct result of the technological developments in portable storage devices such as mobile phones, iPods and USB’s internal security threats are becoming increasingly more prevalent.

Hardware, software and network security is now one of the biggest challenges organisations face. There are several different ways in which an organisation or individual can be attacked.  Fortunately, advances in security product technology mean that they do not have to result in catastrophic consequences.

To download the whitepaper in full, please click here.

About Concentrix

Founded in 1999, Concentrix is a leading business management software, customer relationship management (CRM) software and IT Solutions provider. Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT. The Concentrix product portfolio includes software, hardware and a full range of supporting services.

Concentrix is a UK company with its head office in Loughborough, Leicestershire. Concentrix also has a satellite office in central London.

Sage 50 Accounts 2010 was released on presale this month and DMC Software Solutions, leading Sage Business Partner, tout the Sage 50 Accounts 2010 release as “the leading solution to help businesses manage their finances smarter.”

Money is the life blood of a business and in times of economic hardship it is vital for businesses to manage their finances efficiently and effectively. The latest version of Sage 50 Accounts recognises this and goes the extra mile to provide the tools to make its users more productive, allowing additional time to be spent on more pressing business issues.

New to Sage 50 Accounts 2010 are guides and video simulations enabling new or infrequent users of Sage 50 Accounts to get to grips with its functionality quickly and easily. In addition to this the reporting aspect of Sage 50 has been improved so that users have greater visibility of the organisations position- the new profit button even allows users to see the profit to be made on an item before committing to a price.

John Hinckley, Sage 50 Project Manager at DMC Software said, “The new Sage 50 Accounts offers features that save time and improve visibility, key in the current business environment. In addition, integration with ACT! by Sage CRM facilitated by Sage 50 Accounts goes further to streamline business processes. At DMC we are very excited about the improvements made around the integration of ACT and Sage 50. Paired, this is much more an end to end business management solution than ever before.”

“What’s more, DMC are soon to release a link that integrates both SalesLogix CRM and Sage 50 to provide users with an advanced business management system spanning each department within a business. This functionality extends the realms within which Sage 50 Accounts operates and opens up a host of opportunities for Sage 50 users.”

DMC Software provides a full range of professional services to help businesses get the most from their Sage 50 investment. From implementation through to customisation, training and technical support DMC Software guide organisations to ensure they get the maximum return on investment.

About DMC Software
DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120

Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

DMC Software demystify Microsoft SharePoint technology with series of Seminars DMC Software has completed the first series of planned events that aim to “demystify the enigma that is Microsoft SharePoint”. In association with Microsoft, DMC hosted a number of insightful seminars and webinars that highlighted how Microsoft SharePoint technology can support a business, providing enhanced workflow processes and organisational efficiency.

DMC Software demystify Microsoft SharePoint technology with series of Seminars: Nik Smith, marketing manager of DMC Software said, “The events were a great success, with high uptake for both the physical and web based seminars. The feedback from attendees has been excellent so far and we have already published dates for the next series of events.

“SharePoint is a great business solution that can provide all businesses with a broad range of possibilities. With the support of Microsoft, we are enjoying the chance to show businesses just how they can start to leverage features and functionality from the products they already own. The team from Microsoft who we work alongside have a clear roadmap for development and never before have we been able to answer ‘yes’ so often to questions presented.”

Microsoft SharePoint provides users with a solution to a variety of common business issues. On a basic level SharePoint enables easy management of corporate documentation facilitating data exchange across departmental and geographical boundaries. At a more advanced level SharePoint can be used to unify disparate business systems and produce comprehensive business intelligence.

Moreover, SharePoint technology that comes as part of the Windows Server product. This means that many businesses have SharePoint functionality at their finger tips that is not being utilised. DMC Software employ a number of SharePoint specialists that can help organisations harness the power of SharePoint technology by gradually integrating it with existing business systems and processes.

Anyone who is interested in finding out more about the DMC Microsoft SharePoint seminars and webinars should visit http://www.dmcsoftware.co.uk/Events/

About DMC Software

DMC Software is a company that is experienced inproviding Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

Concentrix, a UK Business Management and CRM software specialist, has published a new report on the current business management and financial software environment.

The report, based on a survey targeted at senior finance professionals in the UK, found that integration with other systems, reporting and ease of use were most commonly stated as areas for improvement among financial and accounting software users.

Commenting on the reports findings, Peter Elgar, Marketing Manager at Concentrix said “It was no real surprise that integration came out as a problem area. This is why Concentrix is keen on fully integrated business management solutions such as Sage 200, which addresses integration between front and back office processes extremely effectively.”

Concentrix commissioned the survey, carried out by an independent third-party, to provide a snap shot into the current state of the market, and also to help gauge how companies are reacting to the recession with respect to business management software. So has the recession had any effect?

Rebecca Rooney, the report’s author, said, “Over three-quarters of survey respondents said they didn’t intend to review their accounting software within the next twelve months, despite the vast majority of organisations, 79%, having had a system in place for over three years. I’m sure most of this reluctance is down to caution in the current economic climate”.

Although the survey was targeted at a cross-section of organisations, nearly half of the survey respondents were smaller businesses with five or less accounting software users. Bearing this in mind, it is perhaps unsurprising that the majority of respondents also use Sage 50 – because it’s an application designed for smaller organisations and arguably the UK’s most popular accounting solution.

But did the survey deliver any surprises? Rooney continues “the biggest surprise was that very nearly half of survey respondents said they didn’t have a CRM system. As times become tougher, increasing customer retention and improving business process efficiency are extremely good reasons to invest in a CRM system. I guess I was surprised that so many companies still haven’t done so”.

The full report “Business Management Software: Key Issues and What You Can Do” which includes detailed breakdown and analysis of results, along with recommendations on how organisations can address the key issues raised, is available by request from Concentrix via info@concentrix.co.uk.

Concentrix takes a product agnostic approach to implementing systems, ensuring their customers get a solution which matches their strategic objectives and business requirements.

Concentrix is a UK Company with its head office in Loughborough, Leicestershire. Concentrix also has a satellite office in central London.

Background Information

Founded in 1999, Concentrix is a leading business management software, CRM software and IT solutions provider. Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT. The Concentrix product portfolio includes software, hardware and a full range of supporting services.

The release of new standardised integration enabling links for Sage 50 Accounts and SalesLogix CRM and Sage 200 Accounts an d Microsoft Dynamics CRM has been announced by DMC Software Solutions, the leading Sage and Microsoft Business Partner. These unique links enable the integration of Microsoft and Sage CRM and accounts software, in turn allowing businesses to operate to maximum efficiency by streamlining processes.

The value of Customer Relationship Management (CRM) and Accounts software is well publicised by industry journalists however many integrated suites restrict the products available. For some businesses bespoke integration links are an option however this can be a costly.

DMC Software has already broken the mould to provide their clients with more choice with the release of their Link 200 product back in 2008. Link 200 provided the opportunity for SalesLogix CRM users to integrate their CRM solution with Sage 200 Accounts, this integration was previously only available to Sage CRM users facilitated by the Sage 200 Suite. The DMC Software Link 200 product is the only reliable link of its kind on the market.

Duncan Smith, DMC Sage 200 Developer said, “As part of DMC’s customer centric approach to business we take time to listen to what our customers want and where possible we make it happen. It has been bought to our attention that our clients would like to extend the integration capabilities of SalesLogix to Sage 50 and also extend Sage 200 integration to Microsoft Dynamics CRM.

“We are experienced in providing our customers with bespoke links to enable this functionality, however there is an overwhelming demand for integration between these products so we have made the decision to release standardised integration enabling links for Microsoft and Sage CRM and accounts software, making integration more accessible and cost effective. We are currently spending our time polishing and testing the links, ahead of the scheduled release dates later this year.”

The new links for Microsoft and Sage CRM and accounts software from DMC Software promise to offer users reliability, which is key as other business partners have fallen down at this hurdle. The functional benefit provided by the link is transparency throughout an organisation enabling employees across disparate departments to work more efficiently. In addition to the customer service benefits that will be apparent administration errors will be drastically reduced as the need to re-key data will be removed.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

DMC Software a leading UK Sage Business Partner have developed a new range of ACT! Add-ons to provide ACT! users with extended functionality. The low cost ACT! Add-ons have been designed specifically to enable small business users to operate more efficiently and combat the effects of the recession.

For an organisation to stay ahead of the competitionin the current economic climate it is essential to use a CRM solution that meets business needs and processes. However, with the recession looming overhead many small businesses find it difficult to find the budget for in-depth CRM development projects. This is why DMC Software has developed a range of products to help small businesses increase their productivity.

ACT! by Sage is a CRM solution which is ideally suited to the budgets of small businesses. ACT! offers users comprehensive CRM functionality providing a central location for all contact information enabling improved communications both internally and with the client base. For businesses that have more complex business processes development and customisation may be required to get the most from the software.

Nick Webster, ACT! Developer at DMC Software Solutions said “DMC Software acknowledge that in the current economic climate small businesses are unable to justify the expense of customisation to enhance the functionality of their CRM solutions. Which is why we have developed a new range of economically priced ACT! Add-ons. Our ACT! Add-ons provide time saving features enabling organisations to use their time more effectively helping to increase efficiency and in turn sales revenue.

“The ACT! Add-ons we have developed are based on the feedback we receieve from our large ACT! client base and technical support queries and therefore we are certain that they can help a number of businesses that use ACT! across different industries.”

The new ACT! Add-ons range from DMC Software enables the streamlining of processes and reduction of unneccessary administrative tasks, such as manual back ups. Products within the range include the ACT! Menu Editor, enabling the customisation of menu items and navigational bars, and ACT! Crystal Report Viewer, which offers insight into business acumen which can help inform important business decisions.

About DMC
DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing he tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

DMC Software, announced today the acquisition of Surry based Rowcol Solutions, a Sage ACT! Business Partner. The Peterborough based company closed the deal Friday 1st May 2009 when final contracts were agreed and signed.

Mike Ramsay, Managing Director of DMC Software Solutions said: “This is our first acquisition and we believe this is another way to grow our business in this difficult climate. Rowcol will give us an increase in our ACT! customer base in the South of the country. We are in a great position to offer these newly acquired clients the full range of the Sage and Microsoft products as well as a service that is second to none. Furthermore, we are also looking into several other acquisitions as we speak which may or may not come to fruition. It’s all very exciting here at the moment.”

Glenn Lye, Managing Director of Rowcol Solutions said: “I believe this merger is very good for our customers as traditionally we have only really offered ACT! as a CRM solution. DMC Software Solutions are a large business solutions provider, offering not only ACT!, but also Sage CRM, Sage Saleslogix and Microsoft CRM, with a significant presence in the Sage accounting and integrated solutions market. I feel that our customers will greatly benefit from a larger organisation with both their expertise and customer focused attitude.”

DMC Software Solutions has had a good start to 2009. In 2008 turnover was up 12% on the previous year, 2007. The first quarter of 2009 also demonstrated growth on the same quarter in 2008, with profits in line with predictions. Furthermore, DMC Software has recruited a further seven people over the last three months to handle the demand for automated systems to help customers save costs. In particular, Sage 200, a mid-market accountancy package, is showing unprecedented growth within DMC, due to the customer demand for CRM automation, a niche market that DMC Software Solutions excels in.

About DMC Software Solutions
DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

Press Contact:
Jade Dixon-Winters
Marketing Executive
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

Website: http://www.dmcsoftware.co.uk

Postal address
Churchill House, Isis Way, Minerva Business Park, Lynch Wood,
Peterborough, PE2 6QR

It is a commonly known fact that client retention is a much more cost effective solution than client acquisition, especially in the current economic climate.  As businesses look at reducing expenditure, it is essential that the focus upon retaining current clients is enforced.  By providing existing customers with exceptional service, meeting their changing needs and surpassing their expectations, customer loyalty will improve, resulting in repeat business purchases and positive referrals.

Customer Relationship Management (CRM) software is designed to facilitate strong client relationships and customer loyalty by providing businesses with the tools to improve customer service levels. A successfully implemented CRM solution allows a business to update customer information, schedule regular communications and better utilise available resources. Having a single location where customer data resides allows each user to have the same view of a client’s history, enabling a quicker response to changing customer needs and requirements.

Neil Slater, professional services manager at DMC Software Solutions, a leading Sage and Microsoft CRM solution provider, explicates, “We are currently in the thick of a recession and the best way for companies to keep afloat and reduce expenditure is to focus efforts on retaining business and not acquiring it. CRM is an essential tool for any business regardless of size because it enables you to know your customers businesses, based on this information you can recommend the right products and services to help them to grow. By providing customers with sound advice and good products they will return to you when their needs change, or they need further support down the line.”

CRM Software is quickly becoming the essential business tool with industry experts proclaiming CRM is ‘an imperative not an option during the downturn’. However, there are many CRM solutions and deployment options to choose from. The Sage CRM solution and Microsoft Dynamics CRM solutions are well established names in the world of CRM providing different ranges to suit different business needs and budgets. Sage CRM products include ACT! by Sage, Sage CRM and SalesLogix.

CRM is quickly becoming more accessible to businesses at the small end of the spectrum with the introduction of Software as a Service (SaaS.) SaaS is a cost effective solution engineered specifically to provide small and medium sized businesses with full access to CRM software, updates, maintenance and technical support for a small monthly fee. Both ACT! SaaS and Microsoft Dynamics Sofware as a Service (SaaS) offer businesses comprehensive CRM functionality at the fraction of the cost and demands of a traditional on-premise solution.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff

ENDS –

Press Contact:
Jade Dixon-Winters
Marketing Executive
Email:    jadewinters@dmcsoftware.co.uk
Tel:         +44 (0)1733 362120

Website:  http://www.dmcsoftware.co.uk

Postal address
Churchill House, Isis Way, Minerva Business Park, Lynch Wood,
Peterborough, PE2 6QR

If businesses want to be sure that they are making decisions that have the minimum risk for the maximum return in these economically troubling times, experts and commentators agree, Customer Relationship Management (CRM) software is an invaluable tool. DMC Software argues that CRM customisation is an essential way for organisations to extend the value of their CRM systems, in order to to achieve the maximum efficiency.

CRM software, such as ACT! By Sage, when implemented correctly, can provide a business with endless
benefits. The primary benefit is the development of improved client relationship management which can result in repeat purchases and referrals, each impacting positively on a business’s profitability. Additional benefits include more productive personnel, focused marketing communications and better customer service offering – all achievable through the right CRM software.

Mike Ramsay, managing director of DMC Software suggests, “CRM Software can provide businesses with a large number of benefits including enhanced customer retention- which is vital in the current economic climate. However, to get the most from a CRM solution it is important that businesses consider CRM customisation so the software will suit their exact business needs and processes. By doing this efficiency will drastically improve and a quicker return on investment can be seen.”

ACT! Software is the best selling CRM solution in the marketplace because it offers rich functionality that easy to use at a cost effective price. ACT! by Sage is now even more accessible since the release of ACT! SaaS, which allows businesses full CRM functionality with full support and maintenance for a small, manageable, monthly fee. However, ACT! by Sage is an out of the box solution and for many businesses one size does not fit all.

DMC Software Solutions is experienced in the implementation of ACT! and are able to fully develop and customise the solution to suit the individual needs of different organisations. ACT! can be adapted to integrate with third party software, for instance, ACT! can be set up to automatically retrieve information from web forms completed by visitors. By manipulating ACT! to perform functions normally carried out manually a vast amount of time can be saved and the productivity of operatives increased, allowing them to focus their attention more important areas of the business.

ACT! Customisation doesn’t need to be completed when the solution is implemented, DMC Software can customise the solution retrospectively so that users can become familiar with how it performs and aspects that can be changed to meet the business needs. In the current economic climate customisation may seem like an unnecessary investment however the benefits it can offer ensure a fast return on investment.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

-ENDS-

Contact details:
Jade Dixon-Winters
Marketing Executive
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

Website: http://www.dmcsoftware.co.uk

Postal address
Churchill House, Isis Way, Minerva Business Park, Lynch Wood,
Peterborough, PE2 6QR

In the current economic climate wasted time is wasted money and therefore it is imperative for organisations to operate to maximum efficiency. Customer Relationship Management (CRM) software has been highlighted recently as an essential business tool to help combat the effects of the recession and improve productivity. DMC Software however has advanced the concept of CRM software to the next level, harnessing the power of Sage SalesLogix to provide clients with automated business processes.

Sage SalesLogix CRM is made up of separate modules to provide sales, marketing and customer service functions with the tools to improve management of business relationships with clients, prospects and suppliers. Sage SalesLogix CRM has been built on a customisable platform which enables business partners, such as DMC Software, to customise and develop the solution to meet the exact needs and business processes of client organisations.

As commercial pressures increase it becomes more difficult for CRM operatives to fulfil customer needs while meeting the administrative requirements outlined by management. This problem is faced every day across many organisations and has become the driving force for DMC Software to provide a solution. DMC Software, harnessing the power of Orbis Task Centre technology has developed a way of automating manual tasks to improve workforce productivity.

Mike Ramsay, managing director of DMC Software, explains, “With SalesLogix Automation the possibilities are endless, the need for manual administration can be removed completely and operational costs are vastly reduced. SalesLogix Automation can cater for basic needs, such as the import of customer details from web forms directly into the database, through to more complex processes, including renewal identification, document creation, communication and scheduling of follow up calls. For many of our customers SalesLogix Automation has radically transformed the way in which they do business.”

SalesLogix Automation from DMC Software supports improved customer acquisition and retention rates through intelligent customer lifecycle management. Moreover, SalesLogix Automation allows resources to be utilised to better effect, freeing time to be spent attending to more important aspects of business. Whether an organisation selects to implement complete or partial automation of processes SalesLogix Automation is guaranteed to provide greater functionality and a quick return on investment.

About DMC

DMC Software is a leading Sage (UK) and Microsoft Business Partner that offer a host of CRM and accounts solutions. DMC Software adds value to their proposition by providing clients with a range of high quality services enabling them to get the most form their application. The professional services offered by DMC Software include, consultancy, implementation, development, training and technical support.
For more information on the advanced business solutions DMC Software provide visit www.dmcsoftware.co.uk or email info@dmcsoftware.co.uk Alternatively, call FREEPHONE 0800 652 2423 to speak to a sales advisor.

-ENDS-

For more information please contact Jade Dixon-Winters, Marketing Executive.
Email:jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

With the recession looming above Britain it is more important than ever for businesses to be able to identify patterns and evaluate performance in order to inform the strategic modification of current activities. DMC Software Solutions a leading provider of fully integrated business systems says Business Intelligence (BI) Software empowers organisations enabling the development of a strong competitive advantage, vital amidst the economic turbulence.

Business Intelligence (BI) tools have progressed greatly since they were introduced to the market place and now they are accessible to everyone, without the need for in depth technical knowledge. Increasingly, Business Intelligence is becoming a necessity for organisations to combat economic pressures, maintain competitive and review the return on investments made, allowing decision makers to make better informed business decisions.

Mike Ramsay, managing director of DMC Software Solutions a leading provider of fully integrated business systems, explains, “All businesses can benefit from business intelligence software, it is no longer exclusively available to businesses with large budgets. Business Intelligence offers its users agility and insight, helping to support important business decisions by analysing data too complex for manual processing. It takes every day data collated through internal systems and transforms it in to actionable business acumen spotting trends, analysing performance and making suggestions for areas of improvement, no business in this climate should be without it.”

He continues “Introducing a Business Intelligence solution to an organisation can transform they way in which it operates. New found agility will enable businesses to adapt quickly to the changing needs of the customer, identifying requirements of the target market ahead of competitors.”

Modern day Business Intelligence software uses graphical representations to transform large quantities of information into intuitive data; users are able digest, understand and explore complex information allowing them to identify opportunities for increasing revenue, reducing costs and product development. Ad hoc reports can be produced for quick and easy distribution so that everyone has access to the information exactly where and when it is required, reducing the learning curve while encouraging the organisation to utilise available data.

Sage 200 Business Intelligence forms part of the Sage 200 Suite delivering the ability to report on financial data within Sage 200 with dashboards that contain essential business data at a glance. Future releases are set to include reporting in commercial and CRM data. With Sage 200 Business Intelligence there is no need to upgrade to benefit from subsequent releases the new features will be included within upgrades of the Sage 200 Suite.

About DMC Software Solutions
DMC Software Solutions are specialists in providing fully integrated business solutions as well as standalone Customer Relationship Management (CRM) and accountancy solutions. DMC Software work businesses to decide upon the best tools and services to increase efficiency of business processes and profitability- the array of products and services on offer guarantees DMC clients’ exceptional customer service.
For more information on the solutions available from DMC Software visit www.dmcsoftware.co.uk, email us info@dmcsoftware.co.uk or FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

-  ENDS –
For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel:      01733 362120

–

It is commonplace for businesses to implement a Customer Relationship Management (CRM) solution expecting a quick fix to all sales process issues, only to be disappointed and dismiss the idea in a quick succession. CRM is more than just software and many businesses, when implementing CRM, fail to realise the importance of a number of key issues. A CRM system is only as good as the data entered therefore it must be part of a wider philosophy and a complete culture within any organisation. .

CRM users can be discouraged by a “Big Bang” approach and hinder their daily working practice, leaving them feeling pressurised into learning a highly complex system and use it correctly from day one. A more gentle approach to implementation should be considered in favour of this, providing users with time to familiarise themselves with a solution ahead of the “go live”date.

Mike Ramsay, Managing Director of DMC Software Solutions, a leading Sage and Microsoft CRM provider, explains, “It is proven that a complex CRM system with many tabs and fields that will never be used discourage and alienate users. Therefore it is important for businesses to customise their CRM solutions to meet the individual needs of the business, in order to achieve optimum efficiency from both the system and the users over a period of time.”

“For CRM to be successful it is important for those who use it to have input into the way it functions, the fields that appear and the processes involved. This involvement enables users to envision the advantages of CRM and they will become more interested in using it properly, entering up to date information on a regular basis and not just when they are forced to by management.”

The benefit of a well maintained CRM solution is clear, providing a business with many opportunities to utilise available resources and optimise more profitable activity. Having one central location where all client data resides is invaluable to organisations that focus on customer service. CRM enables everyone to have the same view of a client’s history, including transactions, allowing them to respond more quickly to enquiries and requests.

In addition to this, a CRM solution will enable all communications to be targeted and measured effectively, in order to develop a business’s ability to nurture valuable customer relationships. This relationship building will subsequently improve referrals and repeat purchase, which will impact dramatically on the bottom line.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS -

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120

DMC Software Solutions, an award winning Sage
and Microsoft
Gold Business Partner, continue to defy the economic trend of 2009 with
UK Fastest Growing Companies 2009 success. The report highlights the elite business
leaders who drive companies who have achieved the highest growth rate.

–

Mike Ramsay, managing director of DMC Software said, “It is a great honour for
DMC to be entered into the Who’s Who of Britain’s Business Elite- Fastest Growing
Companies 2009 publication. DMC has gone from strength to strength this year
despite the gloomy economy and I think that this is reflective of our focus
as a business on delivering outstanding customer service. Without our customers
there is no DMC and to ensure our customers keep coming back, we place a high
emphasis on the level service we offer.

CRM is an extremely powerful tool that facilitates the provision of excellent
customer service and it forms the core of all of our activities at DMC, from
sales and marketing through to customer service. In an increasingly aggressive
market place it is imperative for businesses to utilise CRM functionality in
order to sustain a competitive advantage.”

CRM software, when implemented correctly, offers a single location for all
customer information stored. From this data sales representatives can organise
their time efficiently never missing an important call or meeting again, enabling
them to strike while the iron is hot. Marketing professionals can automate communications
ensuring that all customers are kept up to date with the latest information
and customer service representatives can store details of enquiries and complaints
to shape future business plans.

DMC Software knows that CRM can be the difference between sinking and swimming
for many businesses. Keen to ensure that all businesses benefit from the capabilities
of CRM, DMC Software offer Software-as-a-Service (SaaS) CRM to suit budgets
at the smaller end of the spectrum. SaaS CRM alleviates the need to buy expensive
hardware because the software is hosted at one of DMC’s data centres and is
accessed through a web browser.

With SaaS CRM a small monthly fee is payable in return for full CRM functionality,
regular backups, system maintenance, free upgrades and technical support. DMC
Software offer two SaaS CRM solutions, ACT! SaaS which is exclusively available
from DMC and Microsoft Dynamics CRM SaaS. With both of these solutions users
will benefit from predictable costs, quick and easy implementation, and minimal
hardware expenditure.

About DMC

DMC Software offers a host of software solutions to support the Customer Relationship
Management (CRM) and Accounts functions within a business. In addition to this
they offer high quality professional services, including development, training
and technical support, ensuring businesses are provided with a solution that
will increase efficiency and profitability.

For more information on any of the products available from DMC Software visit
www.dmcsoftware.co.uk, email info@dmcsoftware.co.uk or FREEPHONE 0800 6522 423
to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

Against the backdrop of a slowing economy and shrinking profit margins, it’s not surprising that accountants and business consultants are seizing on any opportunity to improve client service and maintain healthy revenues.

All reasons and necessary actions are recorded in one central place, so each collector no longer needs to print or export information and keep their own private notes. Complete transparency will allow you to optimise your collection process by managing your debtors’ behaviour. Negotiate with hard facts and quickly bring non-payments in line with your target ranges.

For accountants who are eager to solidify their client relationships and expand their range of service offerings, Interprise Suite offers a wealth of business opportunities. An affordable SME solution that combines the features of accounting, customer relationship management (CRM), point-of-sale and e-commerce, Interprise Suite represents a genuine revolution in business management software.
Interprise Suite takes advantage of new ‘Smart Client’ technology which allows a desktop application to run over the Internet like a secure browser application. The product provides the business connectivity customers want without sacrificing the performance and rich user interface they have come to expect from a desktop application. The result is a solution that gives businesses the power to operate without boundaries, allowing remote users to work together as if they were all occupying the one office. For businesses that do not need internet connectivity, Interprise Suite can be installed on a local area network just like any other Client/Server application.

One of the outstanding features of Interprise Suite is that it enables accountants to access client data without the need to go on site and visit the customer’s premises. As long as they’re given the necessary security access, accountants can simply log onto their client’s account information over the Internet as if they were there in the office.

Interprise Suite provides business consultants, accountants and software resellers with a business management software option that is more affordable, more functional and less complex than current alternatives while also delivering greater margins.
Caitlin Baker, Director of Gold Coast-based Vogue Business Solutions, is both a user and a reseller of Interprise Suite.

“Interprise Suite is attracting a lot of attention from our small-to-medium sized business clients because it is powerful, affordable and, perhaps most importantly, fully integrated”, Caitlin said. “One of the biggest bugbears for today’s typical business owner is reliance on multiple, often incompatible, databases. Interprise Suite solves this problem by delivering a complete solution that combines all of the most commonly uses business processes together in one easy-to-use solution. No longer do business owners have to spend unnecessary time, money and frustration re-keying and synchronising information.”
Caitlin believes Interprise Suite has enormous potential for accountants, providing them with a toolset that can improve the operating efficiency of their clients’ businesses while opening up new revenue streams for their accounting practices.

“Interprise Suite will be great news for accountants who would like to expand the range of business advisory services that they offer their SME clients”, Caitlin said. “By integrating accounting with CRM and other key business functions, and by enabling authorised service providers to access their client’s data over the Internet, Interprise Suite gives accountants the opportunity to perform a comprehensive health-check of their client’s business. What’s more, everything is transparent. As well as helping accountants secure their long-term future with their clients, Interprise Suite provides enormous scope to increase client revenues.”
Interprise Suite was developed from the ground up by US-based Interprise Software Solutions, Inc. In April 2008 Interprise Software Solutions was acquired by Taylor Corporation, a Forbes Private 200 company with over 100 subsidiaries and 14,000 employees worldwide.

In July 2008 Sydney-based Evolve Systems Australasia secured exclusive distribution rights to Interprise Suite. The product is available now for an average price of $2,000.00 per user including support. Multi-user licences are also available. Additionally there is the option to obtain software finance from Evolve Systems Australasia from $30.00 per user per week. For further information on Interprise Suite contact Evolve Systems Australasia on 1300 736 637; email sales@interprise.com.au; Web: www.interprise.com.au.

Most companies realise that, properly implemented, a Customer Relationship Management (CRM) system will bring significant benefits to their business. However, choosing the right CRM software from the wide range of products available is a difficult task. In addition, companies also worry about costs, timescales, staff training and resources, which means that businesses all too often put these important projects ‘on-hold’.

To help companies overcome these difficulties and get started with CRM, Concentrix, one of the UK’s foremost independent CRM specialists, has launched a range of Easy-Start CRM Packages. These feature a choice of three leading CRM solutions: Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine Premium Edition.

Describing the reasons behind the launch, Peter Elgar, Concentrix Marketing Manager said, “Because CRM systems help companies grow, we get a lot of enquiries from smaller businesses looking for quick implementation of quality CRM software. Our Easy-Start CRM Packages offer rapid, affordable and comprehensive implementations of what, in our opinion, are the best CRM solutions available for SMEs.”

Concentrix say that, unless the client has a particular solution in mind, they will carry out a free business assessment. This will enable them to recommend the CRM software most suited to the customer’s requirements. They will then configure the software, install it on the customer’s premises, import data, train staff how to use the system and provide support and maintenance. Perhaps most significantly, Concentrix will do all this and have the CRM system fully operational in just one week.

Ian Dawkins, Managing Director of Concentrix, explains, “Concentrix has specialised in CRM since the company was founded in 1999. During this time we’ve gained an enormous amount of CRM expertise. This means we can get full, on-premise CRM solutions up and running in a week – that’s a short space of time for a properly configured CRM system.”

In larger companies, CRM systems have developed from being ‘nice to haves’ to essential components of their business strategy. But smaller companies often delay implementing a CRM system, even though they would gain major improvements to their business. Concentrix believe the launch of their Easy-Start CRM Packages will make it straightforward for companies to get started with CRM, and that those businesses who take advantage of the offer will start seeing measurable improvements almost immediately.

Asked to summarise the Concentrix Easy-Start CRM Packages, Ian Dawkins said “A choice of leading CRM solutions, installed on your premises, configured to your business needs, your data imported, your staff trained, plus 3 months full support and maintenance, with no monthly fees or hidden extras, implemented by highly experienced CRM specialists, at an affordable price – up and running in a week”.

Background information
Founded in 1999, Concentrix is a leading independent CRM specialist, providing quality business solutions to companies throughout the UK.

Concentrix implements CRM systems and business solutions which are right for their customers business requirements: matching their needs, goals and budget. They work across a wide variety of industry sectors with clients ranging from small companies with a handful of CRM system users, right up to household-name PLCs with hundreds of users on multiple sites.

In December 2007, Concentrix acquired Taylor Made Technology Ltd (TMT). Based in Glenfied, Leicestershire, TMT’s core business is the sale, implementation and support of Sage business software. TMT also provides hardware and networking solutions. Concentrix is a Microsoft Gold Certified Partner, a fully Accredited Sage Business Partner and a FrontRange Premier Partner.Concentrix is based in Mountsorrel, Leicestershire and has a satellite office in central London.