Integrated Business Solutions, streamlined integration of Customer Relationship Management (CRM) and Accounts systems, should be a high priority for businesses, especially in the current economic climate. Businesses can benefit from the enhanced customer services levels offered by the integration of these applications, says DMC Software Solutions.

Previously, precise integration between CRM and Accounts applications was limited to large enterprises, however with the release of ACT! 2010 and Sage 50 Accounts 2010 seamless integration between the front and back office is now available at a price affordable to the small business.

ACT! 2010 and Sage 50 Accounts 2010 each introduce great new features. However when combined ACT! and Sage 50 Accounts demonstrate true potential providing a complete business management solution providing functionality for accounts, customer service, sales and marketing teams.

Rob Pope, Integrated Solutions Specialist at DMC Software said, “The value of integrated business solutions are often over looked by businesses. The changing market place means buying behaviour is changing and price is not the only deciding factor when a purchase is made. By integrating CRM and Accounts systems businesses can achieve improved efficiency which means customer service will be enhanced and at the same time the workforce will have more time to spend in areas that require greater attention.”

When ACT! 2010 and Sage 50 Accounts 2010 are combined users will experience improved interdepartmental communication enabling them to respond more quickly to customer requests. In addition to this administration tasks will be reduced and business processes will be streamlined, removing the need for double entry into disparate systems.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! 2010, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

Leading Sage Saleslogix Business Partner, DMC Software Solutions, has designed a series of Sage Saleslogix Seminars to provide users with up to date product information. Those who attend the seminars will be guided through the latest developments and have the opportunity to ‘ask the experts’ from both Sage (UK) and DMC Software.

Sage SalesLogix is a powerful and customer-centric Customer Relationship Management (CRM) solution that is made up of separate modules enabling sales, marketing and customer service functions to improve the management of business relationships with clients, prospects and suppliers.

SalesLogix offers endless possibilities to its users because it can be customised and developed to perform as the individual business requires. In addition, Sage SalesLogix can be integrated with a host of back office applications to provide a complete business solution that manages all aspects of an organisation.

Mike Ramsay, managing director of DMC Software Solutions said, “At DMC we pride ourselves on the customer service that we offer our clients, we take time to listen to what our customers want and, in reflection we felt that introducing product seminars will truly benefit our client base. We have had a great response to the seminars hosted so far and the SalesLogix seminars look to be equally as successful.

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“The SalesLogix Seminars will provide our clients and prospective clients with the opportunity to see and get a feel for how SalesLogix can be used for a maximum return. In addition they will get to experience the forthcoming features which will enable them to visualise clearly the direction of their business.”

The DMC Software Sage SalesLogix Seminars take place through September and October at three locations across the UK. Delegates will, amongst other topics, receive insight into the latest version information, forthcoming features, integration possibilities and development capabilities.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

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For more information please contact Jade Dixon-Winters, Marketing Executive.

Email:jadewinters@dmcsoftware.co.uk

Tel: +44 (0)1733 362120

Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

The release of new standardised integration enabling links for Sage 50 Accounts and SalesLogix CRM and Sage 200 Accounts an d Microsoft Dynamics CRM has been announced by DMC Software Solutions, the leading Sage and Microsoft Business Partner. These unique links enable the integration of Microsoft and Sage CRM and accounts software, in turn allowing businesses to operate to maximum efficiency by streamlining processes.

The value of Customer Relationship Management (CRM) and Accounts software is well publicised by industry journalists however many integrated suites restrict the products available. For some businesses bespoke integration links are an option however this can be a costly.

DMC Software has already broken the mould to provide their clients with more choice with the release of their Link 200 product back in 2008. Link 200 provided the opportunity for SalesLogix CRM users to integrate their CRM solution with Sage 200 Accounts, this integration was previously only available to Sage CRM users facilitated by the Sage 200 Suite. The DMC Software Link 200 product is the only reliable link of its kind on the market.

Duncan Smith, DMC Sage 200 Developer said, “As part of DMC’s customer centric approach to business we take time to listen to what our customers want and where possible we make it happen. It has been bought to our attention that our clients would like to extend the integration capabilities of SalesLogix to Sage 50 and also extend Sage 200 integration to Microsoft Dynamics CRM.

“We are experienced in providing our customers with bespoke links to enable this functionality, however there is an overwhelming demand for integration between these products so we have made the decision to release standardised integration enabling links for Microsoft and Sage CRM and accounts software, making integration more accessible and cost effective. We are currently spending our time polishing and testing the links, ahead of the scheduled release dates later this year.”

The new links for Microsoft and Sage CRM and accounts software from DMC Software promise to offer users reliability, which is key as other business partners have fallen down at this hurdle. The functional benefit provided by the link is transparency throughout an organisation enabling employees across disparate departments to work more efficiently. In addition to the customer service benefits that will be apparent administration errors will be drastically reduced as the need to re-key data will be removed.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

DMC Software a leading UK Sage Business Partner have developed a new range of ACT! Add-ons to provide ACT! users with extended functionality. The low cost ACT! Add-ons have been designed specifically to enable small business users to operate more efficiently and combat the effects of the recession.

For an organisation to stay ahead of the competitionin the current economic climate it is essential to use a CRM solution that meets business needs and processes. However, with the recession looming overhead many small businesses find it difficult to find the budget for in-depth CRM development projects. This is why DMC Software has developed a range of products to help small businesses increase their productivity.

ACT! by Sage is a CRM solution which is ideally suited to the budgets of small businesses. ACT! offers users comprehensive CRM functionality providing a central location for all contact information enabling improved communications both internally and with the client base. For businesses that have more complex business processes development and customisation may be required to get the most from the software.

Nick Webster, ACT! Developer at DMC Software Solutions said “DMC Software acknowledge that in the current economic climate small businesses are unable to justify the expense of customisation to enhance the functionality of their CRM solutions. Which is why we have developed a new range of economically priced ACT! Add-ons. Our ACT! Add-ons provide time saving features enabling organisations to use their time more effectively helping to increase efficiency and in turn sales revenue.

“The ACT! Add-ons we have developed are based on the feedback we receieve from our large ACT! client base and technical support queries and therefore we are certain that they can help a number of businesses that use ACT! across different industries.”

The new ACT! Add-ons range from DMC Software enables the streamlining of processes and reduction of unneccessary administrative tasks, such as manual back ups. Products within the range include the ACT! Menu Editor, enabling the customisation of menu items and navigational bars, and ACT! Crystal Report Viewer, which offers insight into business acumen which can help inform important business decisions.

About DMC
DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing he tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

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For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

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It is commonplace for businesses to implement a Customer Relationship Management (CRM) solution expecting a quick fix to all sales process issues, only to be disappointed and dismiss the idea in a quick succession. CRM is more than just software and many businesses, when implementing CRM, fail to realise the importance of a number of key issues. A CRM system is only as good as the data entered therefore it must be part of a wider philosophy and a complete culture within any organisation. .

CRM users can be discouraged by a “Big Bang” approach and hinder their daily working practice, leaving them feeling pressurised into learning a highly complex system and use it correctly from day one. A more gentle approach to implementation should be considered in favour of this, providing users with time to familiarise themselves with a solution ahead of the “go live”date.

Mike Ramsay, Managing Director of DMC Software Solutions, a leading Sage and Microsoft CRM provider, explains, “It is proven that a complex CRM system with many tabs and fields that will never be used discourage and alienate users. Therefore it is important for businesses to customise their CRM solutions to meet the individual needs of the business, in order to achieve optimum efficiency from both the system and the users over a period of time.”

“For CRM to be successful it is important for those who use it to have input into the way it functions, the fields that appear and the processes involved. This involvement enables users to envision the advantages of CRM and they will become more interested in using it properly, entering up to date information on a regular basis and not just when they are forced to by management.”

The benefit of a well maintained CRM solution is clear, providing a business with many opportunities to utilise available resources and optimise more profitable activity. Having one central location where all client data resides is invaluable to organisations that focus on customer service. CRM enables everyone to have the same view of a client’s history, including transactions, allowing them to respond more quickly to enquiries and requests.

In addition to this, a CRM solution will enable all communications to be targeted and measured effectively, in order to develop a business’s ability to nurture valuable customer relationships. This relationship building will subsequently improve referrals and repeat purchase, which will impact dramatically on the bottom line.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

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For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120

With the eye of the stormy economy currently looming above Britain businesses are forced to look at how they can reduce costs and streamline labour intensive business processes. Managing disparate systems for different business functions can have a dramatic impact on labour costs and in turn the bottom line and it is this that prompted DMC Software’s latest Sage 200 development projects.

The Sage 200 Suite already combines the functionality of Sage accounts and Sage CRM software with modular solutions for vertical market, such as, retail and manufacturing. This helps businesses to utilise time more effectively by omitting the need for costly repetitive data entry into different systems.

Due to the ever increasing demand from customers who use web stores DMC Software has developed bespoke integration within Sage 200 to enable users to manage their web store capabilities.
Sage 200 Web store integration from DMC Software Solutions can automate processes upon receipt of a web order, from sales order processing and pick list generation to complex interaction with third parties to arrange collection of goods, the raising of invoices, payment processing and bank reconciliation. Sage 200 Web store integration can save a business time and money, adding to the bottom line by reducing administrative processes and removing the need for manual order processing.

In addition to this, Sage 200 can be developed to act as a content management system for a company’s web shop. From one location you can manage what information is displayed online from product images and prices through to discount groups and stock availability.

Mindful that every business is different DMC Software offer varying degrees of automation to suit individual businesses and budgets. DMC Software are experienced in handling requirements from different extremities, at the larger end of the scale where a business requires all processes to be automated to the small end of the scale where sales order generation only is required on the back of a web order.
Mike Ramsay, Managing Director, DMC Software solutions says” We have been for asked for web store integration into Sage 200 at least ten times over the last few months. We have developed several bespoke systems and now have the basic frame work to build most things that our customers require, very quickly”. He goes on to say that “If you think about it, it makes perfect sense as you only really want one system driving your business and not several different ones. The cost saving is phenomenal and the return on investment can happen over a couple of months. As Internet business increases we are well placed to offer a fantastic cost effective solution.”

About DMC Software
Peterborough based DMC Software Solutions is a dynamic and forward thinking company that provide and support an array of Sage and Microsoft CRM and accounting solutions. DMC Software Solutions adds value by offering initial consultation, implementation, development, training and support, ensuring that companies get the most from their application, both in terms of functionality and return on investment.

For more information on the advanced business solutions DMC Software provide visit www.dmcsoftware.co.uk or email info@dmcsoftware.co.uk Alternatively, call FREEPHONE 0800 652 2423 to speak to a sales advisor.

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For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120

The cost of maintaining an in-house IT department is an extra financial burden that many companies could do without in these credit crunching times. But it’s vital to choose the right IT support business if outsourcing. DMC Software Solutions www.dmcsoftware.co.uk, an award winning Sage, Microsoft Gold and Dell Business Partner looks at the most important factors to help businesses reduce their IT expenditure.

A company’s computer network is the nerve centre of the business which all operations rely upon. However the cost of maintaining an in-house IT department can require a large investment, both in terms of resources and finance. With a recession looming many companies are opting to reduce or cut their spends and the first things to be assessed can be the in-house IT department.

Outsourcing IT responsibilities can provide a company with reduced expenditure and the ability reallocate resources to better effect. However, if the wrong support IT support company is selected the effects could be disastrous impacting upon efficiency, productivity and even competitive advantage.

DMC Software’s Top Five Tips for selecting a competent IT support company can provide businesses with help top reduce IT expenditure and the risk associated with IT outsourcing.

Full information on IT support can be found at http://www.dmcsoftware.co.uk/TotalCare-ITSupport/TotalCare-Overview.aspx

1. Always ask for a fixed monthly cost- Knowledge of monthly cost upfront allows companies to budget more effectively for their IT support.

Inevitably there will be an hourly rate in addition to this fixed cost should a problem arise. It is also good to be aware of this so you can plan for any contingencies.

2. Ensure the vendor selected is experienced- Check the level, expertise and experience of the consultant who will be handling the business account. By doing your homework before signing up the IT support company can avoid the implications of a bad decision further down the line.

3. Request client references- Ask to speak with other clients and ask probing questions to find out exactly the type of company the provider is. Ask questions so that you can ascertain the quality of the service offer, for example, did they deliver what was promised? How do they handle problems? Would you recommend their services?

4. Choose a package that suits the business needs- Choose a plan that suits the business needs and budget, don’t choose an expensive plan that isn’t required. Look at what each plan provides and select the one that suits the business (and the budget.)

5. Get everything in writing- To avoid ‘surprises’ down the line ensure everything in writing from payment terms through to the work schedule and pace. By having everything in writing the vendor can be held accountable for the promises made.

If a good IT support company is selected the benefits are endless, more money and resources are freed, productivity is increased and operational costs are lowered.

DMC Software Solutions is a reputable company with strong partnerships with both Microsoft and Dell. TotalCare from DMC offers different IT support service packages to cater for businesses with different needs each providing unparalleled support and system maintenance.

For more information on IT Support from DMC Software visit http://www.dmcsoftware.co.uk/TotalCare-ITSupport/TotalCare-Overview.aspx or FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

For press enquiries please contact Gemma Clements, Marketing Manager.

Email: gemma.clements@dmcsoftware.co.uk

Tel: 01733 362120.